Freshservice

Freshservice Integration

Manage IT tickets, assets, changes, and problems

IT Service Management 11 actions Username and password

Start automating Freshservice

What you can automate with Freshservice

Drag any of these 11 actions into a process — no code, no API wrangling.

Create Ticket

Create a new ticket

Delete Ticket

Delete a ticket

Get Asset

Get asset details

Get Ticket

Get ticket details

List Agents

List all agents

List Assets

List all assets

List Changes

List change requests

List Problems

List problem tickets

List Requesters

List all requesters

List Tickets

List all tickets

Update Ticket

Update an existing ticket

How the Freshservice connection works

1. Authenticate

Freshservice uses username and password. Save the connection once and reuse it across every process.

2. Build the process

Drop Freshservice steps onto the process map alongside desktop, browser, Excel and email steps.

3. Run it attended or unattended

Trigger on a schedule, an email, or a file landing in a folder. Credentials stay encrypted and every run is audited.

Because Freshservice has an API, Automize talks to it directly in the cloud — no bot needed on a desktop. Where a system has no API, an Automize bot drives its interface instead.

Other IT Service Management connectors

Automate Freshservice in 7 days

We build one working Freshservice automation in your business inside a week, at a fixed price.