Help Scout Integration

Conversations, customers, mailboxes, tags, workflows

Customer Support 11 actions OAuth 2.0 (sign in to authorise)

Start automating Help Scout

What you can automate with Help Scout

Drag any of these 11 actions into a process — no code, no API wrangling.

Create Conversation

Create a new conversation

Create Customer

Create a new customer

Get Conversation

Get conversation by ID

Get Customer

Get customer by ID

List Conversations

List all conversations

List Customers

List all customers

List Mailboxes

List all mailboxes

List Tags

List all tags

Reply to Conversation

Reply to a conversation

Update Conversation

Update a conversation

Update Conversation Tags

Update tags on a conversation

How the Help Scout connection works

1. Authenticate

Help Scout uses oAuth 2.0 (sign in to authorise). Save the connection once and reuse it across every process.

2. Build the process

Drop Help Scout steps onto the process map alongside desktop, browser, Excel and email steps.

3. Run it attended or unattended

Trigger on a schedule, an email, or a file landing in a folder. Credentials stay encrypted and every run is audited.

Because Help Scout has an API, Automize talks to it directly in the cloud — no bot needed on a desktop. Where a system has no API, an Automize bot drives its interface instead.