LiveChat

LiveChat Integration

Conversations, agents, customers, canned responses, reports

Customer Support 9 actions OAuth 2.0 (sign in to authorise)

Start automating LiveChat

What you can automate with LiveChat

Drag any of these 9 actions into a process — no code, no API wrangling.

Close Chat

Deactivate (close) a chat

Get Chat

Get a single chat by ID

Get Customer

Get customer details by ID

List Agents

List all agents

List Canned Responses

List canned responses for a group

List Chats

List chats with optional filters

List Customers

List customers with optional filters

Send Event

Send an event to a chat

Transfer Chat

Transfer a chat to another agent/group

How the LiveChat connection works

1. Authenticate

LiveChat uses oAuth 2.0 (sign in to authorise). Save the connection once and reuse it across every process.

2. Build the process

Drop LiveChat steps onto the process map alongside desktop, browser, Excel and email steps.

3. Run it attended or unattended

Trigger on a schedule, an email, or a file landing in a folder. Credentials stay encrypted and every run is audited.

Because LiveChat has an API, Automize talks to it directly in the cloud — no bot needed on a desktop. Where a system has no API, an Automize bot drives its interface instead.

Other Customer Support connectors

Automate LiveChat in 7 days

We build one working LiveChat automation in your business inside a week, at a fixed price.