ServiceNow

ServiceNow Integration

Automate ITSM tables, aggregates, and attachments

IT Service Management 10 actions Username and password

Start automating ServiceNow

What you can automate with ServiceNow

Drag any of these 10 actions into a process — no code, no API wrangling.

Aggregate query

Run an aggregate query (COUNT, SUM, AVG, MIN, MAX) on a ServiceNow table.

Create record

Create a new record in a ServiceNow table.

Delete record

Delete a ServiceNow record by sys_id.

Get attachment

Get attachment metadata by sys_id from ServiceNow.

Get record

Get a single ServiceNow record by sys_id.

Get Table Schema

Get column definitions for a table

List attachments

List attachments for a ServiceNow record.

List Tables

List all tables in the ServiceNow instance

Query records

Query a ServiceNow table with encoded query filters.

Update record

Update a ServiceNow record by sys_id.

How the ServiceNow connection works

1. Authenticate

ServiceNow uses username and password. Save the connection once and reuse it across every process.

2. Build the process

Drop ServiceNow steps onto the process map alongside desktop, browser, Excel and email steps.

3. Run it attended or unattended

Trigger on a schedule, an email, or a file landing in a folder. Credentials stay encrypted and every run is audited.

Because ServiceNow has an API, Automize talks to it directly in the cloud — no bot needed on a desktop. Where a system has no API, an Automize bot drives its interface instead.

Other IT Service Management connectors

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