What you can automate with Zendesk

Drag any of these 20 actions into a process — no code, no API wrangling.

Add ticket comment

Add a comment to a Zendesk ticket.

Create ticket

Create a Zendesk ticket.

Create user

Create a Zendesk user.

Delete ticket

Delete a Zendesk ticket.

Execute View

Execute a view and get matching tickets

Get ticket

Get a Zendesk ticket by ID.

Get user

Get a Zendesk user by ID.

List groups

List Zendesk support groups.

List organizations

List Zendesk organizations.

List ticket comments

List comments on a Zendesk ticket.

List ticket fields

List Zendesk ticket fields.

List ticket tags

List tags on a Zendesk ticket.

List tickets

List Zendesk tickets.

List users

List Zendesk users.

List views

List Zendesk views.

Search

Search across Zendesk tickets, users, and organizations.

Set ticket tags

Set tags on a Zendesk ticket.

Update ticket

Update a Zendesk ticket.

Update User

Update an existing user

Upload attachment

Upload an attachment for use with Zendesk tickets.

How the Zendesk connection works

1. Authenticate

Zendesk uses username and password. Save the connection once and reuse it across every process.

2. Build the process

Drop Zendesk steps onto the process map alongside desktop, browser, Excel and email steps.

3. Run it attended or unattended

Trigger on a schedule, an email, or a file landing in a folder. Credentials stay encrypted and every run is audited.

Because Zendesk has an API, Automize talks to it directly in the cloud — no bot needed on a desktop. Where a system has no API, an Automize bot drives its interface instead.

Zendesk Integration