FICA & Onboarding Clerk

Onboards every new client — collects the documents, verifies who they are, screens them, scores the risk and keeps the file current. You decide who to take on.

Client onboarding and KYC 28 systems From R4 500 / month Up to 150 onboardings and re-screens a month included

Hire a FICA & Onboarding Clerk

What the FICA & Onboarding Clerk actually does

The whole job, in the order it happens — not a feature list.

1

Collects the documents

Chases the client for what the file needs — identity document, proof of address, company registration, resolution, proof of bank. It asks by e-mail or WhatsApp, follows up on its own, and stops asking the moment the file is complete.

2

Verifies who they are

Checks the identity against the source rather than the photocopy — the Home Affairs-backed verification services, a liveness and document check where you use one, and the bank account against the named holder.

3

Verifies the entity

Pulls the company from CIPC and reads out the directors, the shareholding and the status. The people who can actually bind the entity come from the register, not from whoever sent the e-mail.

4

Screens them

Runs every natural and juristic person on the file against the sanctions lists and the politically-exposed-person data, and re-runs it against the beneficial owners rather than just the signatory.

5

Scores and files it

Applies your own risk-rating rules, assembles the file in the structure your compliance programme specifies, and records what was checked, against what source, and when.

6

Keeps it current

Re-screens the whole book on the cycle you set, and re-opens a file when a document expires, a director changes or a name appears on a list it did not appear on before.

What it brings to you

It assembles the file and forms a view; accepting the client stays a human decision, every time. Nothing about a screening hit is auto-cleared.

  • Any sanctions-list match, however partial
  • A politically exposed person, or a close associate of one
  • An identity that failed verification against the source
  • A director or beneficial owner the client did not disclose
  • An expired proof of address or identity document
  • A bank account in a name other than the client's
  • Anything your rules score as high risk

What it puts on your dashboard

A digital worker you cannot measure is one you cannot trust. Every run is logged, and the numbers below are reported without being asked for.

  • Clients onboarded and files re-screened
  • How many completed with no human at all
  • Why a file stopped, grouped by reason
  • Files sitting incomplete, and how long they have been open
  • Whether the re-screening cycle actually ran when it was due
  • A sign-off record naming who accepted which client, and when

The systems it works in

28 pre-built connections, ready on day one. Where a system publishes an API, the digital worker uses it directly from the cloud.

Identity and biometrics

South African verification

Sanctions and PEP

Where documents arrive

Signature and the file

Practice systems

Reporting

And the systems with no API at all

Desktop practice-management systems and verification portals with no API — driven through their own screens by the bot on your machine.

This is the part a cloud-only tool cannot do. The Automize bot runs on your own machine, so anything a person can open, it can work in — the desktop accounting package, the bank portal, the supplier site with no integration.

Where it runs, and what never leaves

On your machine

The bot is installed where the work happens, so it can reach the systems that never got an API.

Credentials stay put

Passwords live in your operating system's own keychain and never sync to us. We hold the steps, not the secrets.

POPIA and GDPR by design

Client financial data is processed locally. Servers are in AWS Ireland and hold process definitions and execution logs.

Every step audited

Step-by-step logs, screenshots and timestamps for every run — and a record of who approved what.

Questions about the FICA & Onboarding Clerk

No, and it is built so that it cannot. It gathers, verifies, screens and scores; accepting the client is a decision a person makes and signs for. A screening hit is never cleared automatically, even a partial one.
No — that is the point of it. The same obligations fall on attorneys, estate agents, financial services providers, trust and company service providers and motor dealers, so one worker sells into all of them with the same file structure and different risk rules.
No. It keeps the record that a report is written from, and flags the transactions and clients your rules say to look at. Reporting is a decision with legal weight attached and it stays with your compliance officer.
The file re-opens and it starts chasing again, before the document lapses rather than after. That is the half of the obligation most firms miss — the initial onboarding is usually fine, the ongoing due diligence is what fails an inspection.

Works well alongside

See all five digital workers

Put a FICA & Onboarding Clerk to work in 7 days

Onboarding one client properly is two to three hours of somebody senior chasing documents. Most firms do it badly rather than slowly.