Overview

LiveChat is a customer chat platform. The Automize LiveChat connector covers conversations, agents, customers, canned responses, reports.

Regions: Global SaaS.
Plans: Starter, Team, Business, Enterprise.

Setting up the connection

Auth type: OAuth 2.0 (Authorization Code).

LiveChat developer console → create app → OAuth credentials.
In Automize → Settings → Connectors → LiveChat. Paste credentials.

Find your credentials at https://developers.livechat.com/.

Rate limits

Per-license.

Data model

Live chat primitives:

    License ─┬─ Conversations (chat threads) ─── Messages
             ├─ Agents
             ├─ Customers (visitors)
             └─ Canned Responses

Available operations

9 operations available. Click any row to jump to its detail.

Operation	Category	What it does
Close Chat	General	Deactivate (close) a chat
Get Chat	General	Get a single chat by ID
Get Customer	General	Get customer details by ID
List Agents	General	List all agents
List Canned Responses	General	List canned responses for a group
List Chats	General	List chats with optional filters
List Customers	General	List customers with optional filters
Send Event	General	Send an event to a chat
Transfer Chat	General	Transfer a chat to another agent/group

Operations

Close Chat

Deactivate (close) a chat

Parameter	Required	Type	Description
Id `id`	Yes	text

Get Chat

Get a single chat by ID

Parameter	Required	Type	Description
Chat Id `chat_id`	Yes	text

Get Customer

Get customer details by ID

Parameter	Required	Type	Description
Id `id`	Yes	text

List Agents

List all agents

No input parameters.

Tips

Per license.

List Canned Responses

List canned responses for a group

Parameter	Required	Type	Description
Group Id `group_id`	Yes	text

List Chats

List chats with optional filters

Parameter	Required	Type	Description
Filters `filters`	Yes	text
Limit `limit`	Yes	number

List Customers

List customers with optional filters

Parameter	Required	Type	Description
Filters `filters`	Yes	text
Limit `limit`	Yes	number

Tips

Past visitors + their attributes.

Send Event

Send an event to a chat

Parameter	Required	Type	Description
Chat Id `chat_id`	Yes	text
Event `event`	Yes	text

Transfer Chat

Transfer a chat to another agent/group

Parameter	Required	Type	Description
Id `id`	Yes	text
Target `target`	Yes	text

FAQ

vs Intercom?: LiveChat focused on real-time chat. Intercom broader (chat + email + tour + product onboarding).

LiveChat integration