Help Centre › Troubleshooting & FAQ
This page describes some common issues that users may encounter when using the RPA / bot software. Read on to learn how to fix these problems.
1. Known issues
1.1. A system error occurs when I try to open the downloaded application
This is specific to Windows 7.
Microsoft ended extended support for Windows 7 in January 2021, so our RPA / bot software does not support Windows 7. However, some interim solutions do exist.
The solutions are to either:
- Download an older version of the RPA software. Click here for a list of available downloads and select version 2.0, or
- Upgrade to a newer version of Windows, or
- Follow the instructions by Microsoft at https://answers.microsoft.com/en-us/windows/forum/all/api-ms-win-core-path-l1-1-1ddl-is-missing/b7afd65f-b4f6-4868-8433-587a543532e5, or
- Download and install the missing DLL using the instructions found at https://www.sts-tutorial.com/download/api-ms-win-core-path-l1-1-0
1.2 Error loading Python DLL
This is specific to Windows 7, and we have no solution as of yet.
Whilst we are working to resolve this issue and find alternatives, an interim solution might be to upgrade to Windows 10.
1.3 Permission error
This is specific to Windows 10.
This happens when the RPA software is being executed from a folder that does not have the correct read / write permissions, such as a "Download" folder. Create a new folder and copy this file to that folder. This should be sufficient to solve the issue.